Returns and refunds
Last updated 17 October 2026
We want you to be happy with your order. This page explains how to cancel an order, send something back and get your money back. It doesn’t affect your legal rights as a consumer.
Changed your mind
You can cancel your order within 14 days, counted from the day after your order is delivered. Tell us by email at info@wellnesswealth.co.uk — just say which order and which items. You then have a further 14 days to send the items back to us.
- Because supplements are consumed, we can only accept change-of-mind returns of products that are unopened and still sealed. Once the safety seal is broken we can’t resell them.
- You pay the cost of posting the items back. We suggest a tracked service, and keeping your proof of postage until your refund arrives.
- We’ll refund the price of the items, plus the standard delivery charge if you paid one.
Faulty, damaged or wrong items
If something arrives damaged or faulty, isn’t what you ordered, or isn’t what we described, tell us within 30 days of delivery. Email info@wellnesswealth.co.uk with your order number and a photo. You can choose a full refund or a replacement. In many cases we’ll be able to sort it out from the photo without you sending anything back. If we do need the item returned, we’ll cover the postage.
A product didn’t agree with you
If a product didn’t agree with you, stop taking it and email us the order number and, if you can, the batch number from the bottle. We’ll refund you in full and you don’t need to send the product back. If your symptoms continue, please speak to your GP or pharmacist.
How and when you’re refunded
- Refunds go back to the original payment method.
- If no return is needed, we’ll refund you within 14 days of agreeing it — usually much sooner.
- If the items need to come back, we’ll refund you within 14 days of receiving them, or of you sending us proof of postage, whichever is earlier.
How to start a return
Email info@wellnesswealth.co.uk with your order number, the items concerned and whether it’s a refund or a replacement you’d like. We’ll reply with the next steps, including the address to send items to if they need to come back. Please write the reference we give you clearly on the parcel so it reaches the right place quickly.
Wellness Wealth Limited · Company number 16459459 · Registered office: 167–169 Great Portland Street, 5th Floor, London W1W 5PF · info@wellnesswealth.co.uk